5-year warranty on our work
Nordecos provides a 5-year warranty on its measuring and installation work. The warranty period begins on the date the installation work is handed over.
We take responsibility for our work. If a defect arises during the warranty period as a result of a Nordecos measuring or installation error, we arrange for it to be corrected free of charge.
What does the warranty cover?
The warranty covers defects resulting from measuring or installation carried out by Nordecos, including errors in agreed dimensions, component positioning, fixing or joint workmanship.
We assess the work against the approved technical drawing, the agreed design and the quality guide.
Nordecos provides measuring, technical drawings, transport and installation services. Questions about materials and manufacturing are addressed together with the party commissioning the work, the manufacturer or the supplier.
What does the warranty not cover?
The warranty does not cover damage or changes caused by:
- normal use and natural wear and tear;
- impacts, overloading, improper use or incorrect maintenance;
- failure to follow care and operating instructions;
- later movement or settlement of the building, floor, cabinets or supporting structures;
- changes made after measuring or installation without prior agreement;
- material properties or manufacturing defects that do not result from Nordecos’s work.
Silicone joints need to be checked during use and renewed when necessary. Normal wear and maintenance needs are not installation defects. If a joint defect results from an error in work carried out by Nordecos, we treat it as a warranty claim.
How do you report a problem?
If you ordered the service directly from Nordecos, please contact us. If the work was ordered through a partner, contact the partner responsible for your order, who will coordinate further communication with us.
Please provide the following in writing:
- the order number or site address;
- a description of the problem and when it was discovered;
- an overview photograph showing the location of the problem;
- close-up photographs of the defect.
Please give Nordecos an opportunity to inspect the issue before a third party repairs, alters or dismantles the installation.
How do we find a solution?
We review the job documentation, drawings, and measuring and installation photographs. Where necessary, we arrange a site inspection.
Once the cause has been established, we explain the solution and expected timeframe. Work and any return visit needed to correct a measuring or installation error for which Nordecos is responsible are provided at no additional charge to the customer or partner.
If the problem is caused by circumstances outside Nordecos’s responsibility, such as changes made after measurement, cabinet movement, misuse or damage caused by a third party, additional work or a return visit may be chargeable. We explain the reason for any charge and agree the scope and price before carrying out chargeable work.
The warranty does not limit the consumer’s statutory rights.
Our aim is for you to use your worktop with confidence and know who to contact if you need help.