To book a measurement, contact us by email, phone or the contact form. Please provide the site address, your contact details, the type of worktop and your preferred measurement date. If available, attach a kitchen plan or photos and let us know whether the cabinets and appliances are ready.
What information do we need before the measurer arrives?
Please send us a drawing if available and have the following information ready. Please give all dimensions in millimetres.
- Material and thickness: the exact material name and worktop thickness.
- Backsplash or upstand: whether one is required, its location, height and thickness.
- Overhangs: the desired overhang at the front and ends of the cabinets and at any breakfast bar or seating area. State whether dimensions are measured from the cabinet carcass or the outer face of the doors and drawer fronts.
- Waterfall side: whether one is required, its location and whether the joint should be 90° or 45°.
- Sink: the exact model, position and installation method – top-mounted, flush-mounted, undermounted or recessed undermounted.
- Hob: the exact model, position and installation method – top-mounted or flush-mounted. Include details of any integrated extractor.
- Tap: the model or required hole diameter and the desired position.
- Other holes and cut-outs: for example, a soap dispenser, sink waste-control button or socket. Include the model or hole diameter and the desired position.
- Edge profiles and joints: mark all edges that will be visible, their desired finish and the preferred joint positions.
- Silicone joints: whether you want a joint between the worktop and the wall and along the upper edge of the backsplash or upstand. Include the planned wall finish.
- Other requests: special designs, additional work and information about access or lifting assistance.
The sink, hob and other integrated accessories should be on site for measurement. If this is not possible, send exact model details and the necessary technical drawings or installation instructions before the visit. If any choices are still open, tell us when booking so we can clarify what must be decided before measurement.
Appointments and site readiness
We recommend contacting us about one week before your preferred date. We will agree the scope of the service and confirm the appointment with you. If you are ordering through a kitchen studio or manufacturer, arrange the measurement with them or agree with them that you will contact us directly.
Changes or cancellations must be notified by 12:00 noon on the preceding working day. Later notification means the service is charged in full according to the current price list.
The agreed arrival time is approximate. Please allow for arrival up to 1 hour earlier or 2 hours later than agreed and ensure access throughout this window. Arrival depends on earlier jobs, logistics and traffic. Where possible, we will advise you of a more precise arrival time.
If the site is not ready or access is unavailable at the agreed time and the work cannot be carried out, the service is charged in full. A new measurement or installation visit must be booked separately.