Warranty period
Nordecosoffers a 5-year warranty on our services, which confirms our desire to provide high-quality service and ensure customer satisfaction. Our warranty covers any defects related to measurement or installation that may become apparent within five years. This means that any deficiencies will be corrected by Nordecos at no additional cost, ensuring your investment in our services is fully protected.
Warranty exclusions
The warranty excludes natural wear and tear resulting from regular use of worktops and other installed materials. The warranty also excludes damage caused by structural movement or settling of the house, material fading, issues related to the natural porosity of materials, improper maintenance, non-compliance with usage instructions, or other factors beyond Nordecos’ control. This means adhering to all maintenance and operating instructions is crucial for ensuring the longevity and preservation of worktops and other materials.
Resolution of claims related to the warranty
Submitting warranty-related complaints is made as simple and convenient as possible. If you encounter any issues during the warranty period, please first file a complaint with the supplier, and then with Nordecos. After that, we will contact you to agree on a suitable time to examine the complaint. We might request photos of the affected area or detail to better assess the situation and understand the extent of the problem. After a thorough assessment of the issue, Nordecos is committed to resolving it promptly. Depending on the complexity, this may take between 1 to 4 weeks.
Our goal is to ensure that every customer is satisfied with our service. Prompt and efficient resolution of warranty complaints is part of our commitment to provide first-class customer service. Nordecos is dedicated to delivering well-thought-out and high-quality service, as we believe this is essential for ensuring customer satisfaction and trust – key components of our company’s success.
Overall, Nordecos’ 5-year warranty demonstrates our dedication to quality and commitment to customer satisfaction. We value every customer and are committed to resolving any issues that arise during the warranty period quickly, professionally, and with minimal disruption. Nordecos is your reliable partner who ensures that the services provided meet the highest standards in terms of both quality and durability.